In compliance with regulatory guidelines, the following policies and disclosures are available for customer reference.
Policy on Interest Rate
Details regarding interest rate structure and methodology.
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Penalty Charges Policy
Information about applicable penalties and service charges.
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Know Your Customer (KYC) Policy
Guidelines related to customer identification and verification.
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IRACP Consumer Education
Consumer awareness information regarding IRACP norms.
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Fair Practices Code
Commitment to transparency and ethical lending practices.
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Fair Practices Code (Hindi)
Hindi version of the Fair Practices Code for customer convenience.
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Consumer Education
Educational material for customers regarding financial products.
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Complaint Redressal Mechanism
Procedure for lodging and resolving customer complaints.
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